FAQ and our services

What time do you pick up packages?

We pick up packages by agreement according to the destination. In general, if your location fits into our collection schedule,pickup will be between 5 p.m. and 6 p.m. Later pickup times can be discussed.

How will I know when my package has been delivered?

Package movement is tracked by scanning and we send notifications on your requirement. Indeed supplier sees status of package in his browser.

When will I receive my cash on delivery?

We send cash on delivery once a week, on Wednesday, for the previous calendar week.

Is Saturday delivery possible?

Yes, after coming to a fee agreement, it is possible to deliver on Saturday.

What does your catchphrase, “Following day or free,” mean?

If there is any issue on our side that renders us unable to deliver a package to the customer the following day, we don’t charge for shipping.

Do you have package tracking?

Packages are scanned on pickup, and we automatically send a confirmation email about the goods being handled by our company. The final handover is scanned and the name of the recipient and their signature on the scanner are added. Notifications to customers are sent either by email or/and by SMS (fee applies).

What if the customer’s place of business is closed when your driver arrives there?

We will agree with the recipient on an alternative handover at a neighboring company, or we can rent a tin box and leave the goods there.

Do you keep any temperature limits?

Yes, each delivery is kept at a temperature between 5° and 25° C.